Ongoing Support

Knowlegeable, U.S.-based Support Consultants at your service!

The moment you become a Practice Director client, you will have a U.S-based Senior Support Consultant assigned to your practice. Each consultant has experience working in an eyecare practice and can provide extensive knowledge to help you succeed.

Located in Lincoln, Nebraska, the support team is backed by over 25 years of Williams Group optometric consulting expertise. The team provides both functional and technical support and will resolve your support needs quickly and efficiently.

Quickly resolve issues with our dedicated team

In addition to answering your questions, your software consultant may connect to a workstation in your office using a secure remote access tool. Whether you’re working in a Windows, Macintosh or Linux environment, our team has the experience and expertise to help you. Your assigned consultant is available Monday through Friday, 8:00 am to 5:00 pm Central Standard Time.

Your Practice Director support team also includes a toll-free support line directly to our technicians. Practice Director’s technicians have degrees in information technology and are available Monday through Friday, 8:00 am to 5:00 p.m. Central Standard Time to assist you with your IT needs.

Help is just one click away.

Practice Director comes with an embedded user guide that can be accessed under the help menu with one click. You can easily search the User Guide for help with any topic at any time while working within Practice Director.

Client Support Information

Monday - Friday
6:30 a.m. to 5:00 p.m. (CST)

Saturdays:
8:00 a.m. to 12:00 p.m. (CST) - 402.429.1586

Williams Group

Practice Director EHR 5.1
Complete EHR Ambulatory
Holds Certificate No. 08272015-1931-5
Date Certified: 08/27/2015

Modules Tested: 170.314 (a)(1-15); (b)(1-5, 7); (c)(1-3); (d)(1-8); (e)(1-3); (f)(1-3); (g)(2-4)
Clinical Quality Measures tested: 50v2; 68v3; 69v2; 138v2; 142v2; 143v2; 155v2; 165v2; 167v2
Additional software used: Surescripts Network for Clinical Interoperability, Dr First Rcopia

This Complete EHR is 2014 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S. Department of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services.

Additional costs & Limitations:
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