Support Program

Practice Director software support is unique – the moment you become a Practice Director client, you are assigned an experienced optometric consultant.

“Tech support is AMAZING. The power supply on our server went out yesterday (power surge and we didn’t have the right surge protector). Within 1 1/2 to 2 hours, Matt had the server program loaded on another computer and our whole network back up and running. This was the main reason I chose this software. They can do all the tech work from their location and you don’t have to wait for a tech to visit.” – Joy Kissel, O.D., Oceana, WV

The Practice Director Support team is headquartered in Lincoln, Nebraska and is backed by over 20 years of Williams Group experience . The team provides both functional and technical support; your support needs are resolved quickly and efficiently through your assigned software consultant.

Senior Software Consultant
Your assigned Practice Director support consultant will have an optometric designation (e.g CPOA) with years of experience working in optometric office.   Many support calls are resolved by your software consultant by connecting to a workstation in your office using a secure computer-to-computer tool.  Whether you’re working in a Windows, Macintosh or Linux environment, our team can help you.  Your asssinged consultant is available Monday through Friday, 8:00am to 5:00pm central time.

“My personal consultant at Practice Director is CPOA certified, very competent and works with me until I understand the solution. She also has a great sense of humor along with being very professional.” – Sue Osgood, Office Manager, Port Orchard, WA

Practice Director Technicians
Your Practice Director support team includes a toll free support line to our technicians. Practice Director technicians have associate degrees in information technology and are available Monday through Friday, 8:00am to 5:00pm central time to assist you with your IT needs related to Practice Director.

Embedded User Guide
Practice Director comes with an embedded User Guide; it is accessed under the help menu with one click. The guide is searchable by any topic and is available at any time while working within Practice Director.

Online User Forum & Bulletin Board
Dialogue with other Practice Director users, post comments, suggestions, obtain answers to FAQ’s and find out how other users are benefiting from Practice Director here. Our clients love our Forum! Access it here:  http://theoracle.thewilliamsway.com/phpbb/

We look forward to supporting you.