Testimonials

Dr. Marilynn Acker O.D. Avatar

Marilynn Acker, O.D.

Jaffrey, NH

I had become so angry with my previous software…

In the middle of 2011, I needed to decide which software to use for Meaningful Use. I ended up switching from one of the most popular optometry EHR software vendors to Practice Director. I had become so angry with my previous software—I had endured crashes and unreliable performance since 2007. I printed out every exam to make sure I didn’t lose things that I couldn’t recover.

Now that I have Practice Director EHR, crashes are things of the past. I no longer print out charts because I don’t have to. The software is unified, so if you learn how to do something in one part of the program, you’ll know how to do it in another. Its user interface is very simple and clean, and I’m glad because Meaningful Use is truly a challenge. Thanks to Practice Director’s guidance, I know how to fulfill each requirement. In fact, I’ve already received three years’ worth of stimulus money for meeting Meaningful Use.

On top of all this, the leadership and support teams at Practice Director EHR are full of really nice people. They help you when you need it and listen when you have suggestions.”

Read More

Dr. Tashner O.D. Avatar

Michael Tashner, O.D.

Platteville, WI

I liked the fact that Practice Director had both an in-office server and back-up to the cloud.

I have been in practice for 20 years and realize the importance the office software holds in allowing my staff to work as efficiently as possible. In 14 years previous, I had only used one software program with great success. Unfortunately, my previous software was not going to allow me to achieve Meaningful Use. After doing my research, I liked the fact that Practice Director had both an in-office server and back-up to the cloud.

The support staff has been very good at providing the feedback we need to maximize our use of Practice Director

The EHR has a nice look and flow, and is very efficient overall compared to other EHR software available. For a smaller office, some EHR software programs can be cost prohibitive, but Practice Director is very affordable for my office.

I believe my staff is very progressive and innovative and we expect Practice Director Support to meet our needs. The support staff has been very good at providing the feedback we need to maximize our use of Practice Director.”

Read More

Dr. Randy Prestash, O.D. Avatar

Randy Prestash, O.D.

Oconomowoc, WI

We are now much more efficient and able to add four to six patients per day!

Our clinic recently completed one year with Practice Director EHR. We achieved Meaningful Use and converted to scribes with each patient visit. Our scribes float with laptops and our workstations are used as needed for admin and insurance. I thought the $18,000 incentive was worth the effort, but we are now much more efficient and able to add four to six patients per day!


I love the ability to spend time on patient education as the techs and scribes get all the details into our EHR. I wish I had started a year earlier! Practice Director was my choice because I could simultaneously use PC and Mac platforms.Practice Director EHR has a very reasonable fee and can easily adapt to the use of more stations. It really couldn’t be any better, but they still work with our suggestions to customize our testing and report options.”
Read More

Dr. Barry Herndon, O.D. Default Avatar

Barry Herndon, O.D.

Mesa, AZ

The training videos are great and I watched all of them.

It took me about 2 weeks from installation of Practice Director EHR software to begin using the EHR with patients. The training videos are great and I watched all of them. The support staff responded promptly and was a great help with usage questions. Practice Director EHR can be implemented quickly, the staff provides great support, and it is reasonably priced.”

Dr. Richard Miller, O.D. Avatar

Richard Miller, O.D.

Cudahy, WI

With Practice Director, we have found a company willing to help us succeed.

It has been one year since we went live with Practice Director. My entire staff and I have worked hard to make sure this was a successful endeavor. We have had over 4,000 patient visits and feel at home with our new EHR program. With Practice Director, we have found a company willing to help us succeed.


Practice Director is easy to navigate and logical in its layout. My staff can now fly around the program, and we have recently trained a new staff member to use it confidently within a few weeks. I like that the EHR template can be arranged in a way that most comfortably fits my style of practice. After a few weeks, routine exams were a breeze and my staff and I are now comfortable with more demanding medical visit requirements. The scoring system for EM visits is very helpful and has opened my eyes to how much under-coding I had been doing prior to using Practice Director.Practice Director has allowed us to think of new ways to innovate in order to turn paperless. Insurance authorizations are saved in PDF format, insurance cards are scanned, and correspondence to and from other practitioners is now scanned.

The efficiencies that Practice Director has added to our business will allow me more time to spend with my family and pursue other interests.”

Read More

Dr. Mike Grindstaff, O.D. Avatar

Mike Grindstaff, O.D.

Edmond, OK

I would never go back to the old way of doing things.

I worked for five years after graduating in established offices that relied on traditional charting, scheduling, and accounting systems. After opening my own office in 2008, I would never go back to the old way of doing things. Practice Director covers all aspects of our business…from EHR, scheduling, billing, and inventory all the way through reporting.


We love the flexibility to use Mac or PC. After implementing Practice Director, we are more efficient, more organized, and as a result, more profitable. We’ve had nothing but top-notch service and support—service that’s consistent with what we strive to provide our patients.Practice Director has allowed us to think of new ways to innovate in order to turn paperless. Insurance authorizations are saved in PDF format, insurance cards are scanned, and correspondence to and from other practitioners is now scanned.”
Read More

Dr. Anna-Kay Tenn, O.D. Default Avatar

Anna-Kay Tenn, O.D.

Pembroke Pines, FL

Practice Director EHR provided my practice with a fast efficient work flow.

I started my own practice almost one year ago. After working in a previous practice that had an EHR system, I knew there was no way I could go back to using paper charts. Not only is Practice Director EHR easy to understand and operate, but it provided my practice with a fast efficient work flow.”

Drs. Kevin and Joy Kissel, O.D. Avatar

Kevin Kissel, O.D. and Joy Kissel, O.D.

Oceana, WV

We have been incredibly pleased in choosing Practice Director

Practice Director Software has provided our offices the capacity to be much more organized and efficient. We chose Practice Director because it provides everything we were looking for in a software program: timely tech support, easy scheduling, EHR, accurate insurance billing, multiple office linkage, and computerized inventory—and all at a reasonable cost. It is safe to say that we have been incredibly pleased in choosing Practice Director as our practice management software.


Our experience with the Practice Director’s support staff has always been top notch. All of our questions are answered very quickly and with ease. It is amazing how fast the staff can figure out problems and help us to fix it, all while giving us valuable advice on how to avoid future problems. The Practice Director staff is second to none.”
Read More
Dr. Susan Gayer, O.D. Avatar

Susan Gayer, O.D.

Worthington, OH

Practice Director works smoothly with our exam flow

I was happy to go live with Practice Director’s fully integrated EHR and practice management software in one day and save money at the same time! Practice Director works smoothly with our exam flow, and its inventory system for the optical saves us time. I no longer have to write and re-write prescriptions, as we can log a prescription and print it anytime. This has cut down on errors in prescriptions given to patients as well as during the ordering process.


I’m always amazed at how quickly Practice Director listens to my needs and responds. With quality software and superior personal service, Practice Director continually demonstrates their commitment to delivering the best.”
Read More
Dr. Audie Teague, O.D. Default Avatar

Audie Teague, O.D.

Prescott, AR

I decided to purchase Practice Director for several reasons:

First, it’s owned by Williams Group, a long-standing, respected organization in optometry. Second, it’s quite intuitive, which is very important to train new staff. Unlike other systems, Practice Director’s EHR layout is simple and straightforward, plus it’s not crowded with small fields, which makes finding data easier. Also, the price was reasonable, although this was not a driving factor in my decision.”

Dr. Jason Maasdam, O.D. Avatar

Jason Maasdam, O.D.

Knoxville, IA

I chose Practice Director EHR as my software because…

Of the company’s strong reputation and successful results. We knew there would be unmatched long-term potential.


Practice Director Software has truly reinforced the technology-forward image of our practice. The Java SQL database provides a wonderful ability to mine data for marketing and practice management information. The database is stable; we have had no crashes or lost data, even during power outages and surges. It is also comforting to know that our electronic health records are securely backed up off-site.

The EHR function is a huge benefit because procedural codes no longer have to be double entered by staff anymore. This saves valuable time and improves the accuracy of insurance claims.”

Read More

Dr. Bruce Robertson, O.D. Avatar

Bruce Robertson, O.D.

Kennewick, WA

If you are thinking about purchasing an EHR and are in the research phase, look no further.

We researched many EHRs before purchasing Practice Director EHR. It was the best decision we have made for our practice in years! Our office has become more efficient, more organized, and therefore more productive.


The exam portion is easy to learn and use with features that can be tailored to your needs. Because of Practice Director EHR, we received our incentive money in 2012, passed a VSP and Medicaid audit, and are in line to receive the incentives for 2013.

We appreciate the prompt and knowledgeable technical support. We always receive a response the same day we contact support, usually within the hour. If you are thinking about purchasing an EHR and are in the research phase, look no further. Great product, great people to work with, and promises fulfilled!”

Read More

Dr. Wesley Garton, O.D., F.A.A.O. Avatar

Wesley Garton, O.D., F.A.A.O.

Wichita, KS

I received my first Hi-Tech incentive payment in the amount of $18,000.

I received my first Hi-Tech incentive payment in the amount of $18,000. Practice Director was helpful throughout the attestation process, and I’m pleased overall with my decision to use Practice Director Software.


Practice Director’s Meaningful Use Tracking System Report automatically calculated most attestation requirements for me, including clinical quality measures and the medical prescriptions I prescribed through their embedded eRx. I can also use the Meaningful Use tracking system to monitor and ensure I’m meeting the necessary requirements for this year and future years.”
Read More
Dr. Andrew Bateman, O.D. Avatar

Andrew Bateman, O.D.

Lincoln, NE

Practice Director continually evolves and adds new features

Both the software and the people behind the software continue to exceed our expectations. Our previous software had all of the bells and whistles but was still difficult to use. As Practice Director continually evolves and adds new features, we find each feature much more intuitive and easy to use.


Training new staff members is simple, as the layout is similar to other familiar programs outside of the EHR world. This allows them to intuitively find tabs and program areas. The training modules are easy-to-follow, and my staff has no complaints about our software.

Most importantly, Practice Director’s customer service is unmatched. They genuinely care about us and can always answer my questions.”

Read More

Dr. Shannon Elwood, O.D. Avatar

Shannon Elwood, O.D.

Omaha, NE

The value Practice Director EHR has added to our practice is above anything else

I started a new practice with Practice Director in May of 2011. I looked in to many EHR providers before making my decision to go with Practice Director. I had heard colleagues’ horror stories about EHR implementation, but we didn’t have any of that. Getting started, the training and support were great. The value Practice Director EHR has added to our practice is above anything else I could find. I would recommend Practice Director to anyone starting a new office or adding an EHR.”

Dr. David Sparks, O.D. Avatar

David Sparks, O.D.

Fairfield, OH

A trusted friend recommended Practice Director

A trusted friend recommended Practice Director and choosing it turned out to be the best decision I made. Training new staff members is simple, as the layout is similar to other familiar programs outside of the EHR world. This allows them to intuitively find tabs and program areas.


Practice Director’s functionality is very sensible and easy-to-understand, and it manages my insurance payments exceptionally. I love how Practice Director helps me implement all aspects of my business from EHR to scheduling, accounting, and (of course) billing.

I highly recommend the working relationship we have with Practice Director. Both the software and the people behind the software continue to exceed our expectations.”

Read More

Trish Brown, Office Manager Avatar

Trish Brown, Office Manager

Waynesville, NC

We’ve gone from seeing 12 patients a day to now seeing 19 patients a day

We have cut the amount of time that it takes to process each patient down to an average of 5 minutes from the time that they walk into the door until they’re ready to go into an exam room. We’re able to give greater detail on each patient so we can take better care of our patients, and we’ve gone from seeing 12 patients a day to now seeing 19 patients a day, which is obviously an increase to revenue.


The staff of Practice Director from the management and leadership all the way down has a mindset of open-mindedness. The fact that they are open to hearing things that would help make our lives easier shows us they truly care about making things work better. Even though they’re not seeing our patients, it’s as though they care as much about our patients as we do.

If it matters to us, then it matters to the people at Practice Director. They hear and they listen and they care.”

Read More

Dr. Ryan Parker, O.D. Avatar

Ryan Parker, O.D.

Ardmore, OK

Choosing Practice Director was one of the best decisions I’ve made

Choosing Practice Director was one of the best decisions I’ve made for the long-term success of my practice. I initially selected a high-priced option and quickly regretted the decision. After dealing with countless headaches and who knows how much lost income, I found Practice Director. The training process was impressive. The modules were easy to follow and full of great information. Practice Director is extremely user-friendly and my staff has become proficient with the program in a short amount of time.”

Dr. Trish Dorsey, O.D. Avatar

Trish Dorsey, O.D.

Emporia, KS

Practice Director has been a very positive system in my practice.

I am really pleased with how easily Practice Director helps us control and maintain a concise patient record. The software has improved my coding both diagnoses and procedures. My assistant, who handles insurance billing, recently told me that our turnaround on insurance was really speeding up and we both think that is due to Practice Director.


New employees coming in find it easy to understand the modules and to understand how the system runs. All in all, Practice Director has been a very positive system in my practice.”
Read More
Dr. Thomas Politzer, O.D. Avatar

Thomas Politzer, O.D.

Lakewood, CO

Effective and easy to learn

I switched to Practice Director after researching many vendors and determining that Practice Director surpassed them all. It has been effective and easy to learn. I implemented the EHR about 6 months ago and am happy to say it has been a smooth transaction. The support from Practice Director has also exceeded my expectations.”

Jeff LaFerla, O.D.  Avatar

Jeff LaFerla, O.D.

Kansas City, MO

I have never regretted my decision to partner with Practice Director.

Before I switched to Practice Director, the thought of implementing electronic health records and learning a different practice management system was nauseating!


But, thanks to an easy-to-use system and great support, the transition was much easier than I ever imagined! I was guided smoothly through the entire training, set-up and go-live process.

We are now closing in on the one year anniversary of our “go-live” date and I can honestly say I have never regretted my decision to partner with Practice Director.”

Read More

Dr. Christopher Jons, O.D. Avatar

Christopher Jons, O.D.

Buffalo, WY

My first year of school, I never realized all that optometrists could do. That is what it has been like with Practice Director—every time I turn around, I find it can do more things than I could think of. The support staff is great and is always trying to become even better and more cutting-edge.”

Gary C. Hubbard, O.D.  Avatar

Gary C. Hubbard, O.D.

Norton, VA

I have found Practice Director to be a much better product.

After comparing several companies, I installed a large well-known product. It worked, but the longer I kept the product the more disillusioned I became. It had very limited flexibility; suggesting changes seemed to be a nuisance; the cost continued to increase; and support for the program was a joke. I started looking for a replacement.


My office has used Practice Director for about a year. What a difference! I have found Practice Director to be a much better product.

The support staff at Practice Director has been great. Any time we have a problem or just a question, they have been there to help. They welcome suggestions to make the product better. I highly recommend Practice Director.”

Read More

Dewanna Staup, O.D.  Avatar

Dewanna Staup, O.D.

Owens Cross Roads, AL

Practice Director Support is phenomenal.

Practice Director Support is phenomenal. Response time is very prompt either through telephone, email or my favorite, the client support portal. The Practice Director training center is great for new employees.


It allows them to watch the training videos, after which they can then use a workstation in testing mode to experiment with what they have learned. Now our veteran staff members have to spend only a fraction of the time they used to spend on software training. We love it!”
Read More
Phillip Haiman, O.D.  Avatar

Phillip Haiman, O.D.

Sunrise, FL

My software support person has been amazing

My software support person has been amazing as she answers my questions when I need them most without the hassle of telling me to go look at teaching materials. It’s the same for the tech support, however, the system is very stable and over one year later has never gone down.”

Adam Drees, O.D.  Avatar

Adam Drees, O.D.

Austin, TX

Practice Director is an extremely intuitive and easy to learn program.

Practice Director is an extremely intuitive and easy to learn program. The transition in implementing Practice Director was seamless. I would highly recommend Practice Director EHR to other doctors.”

Kelly Lu, O.D.  Avatar

Kelly Lu, O.D.

Blytheville, AR

Practice Director’s support has always been there to help right away.

One of the reasons I chose Practice Director over other systems was due to the ease of being able to talk with someone in person.


When I had some trouble in the beginning (due to a problem with my firewall, not Practice Director), it never took more than 15 minutes, and usually much less, to get a hold of someone to fix the problem.

Since my entire business runs on this software, it is extremely important to get problems fixed as soon as possible, and Practice Director’s support has always been there to help right away.”

Read More

Joseph Dollak, O.D.  Avatar

Joseph Dollak, O.D.

Tomball, TX

I realized the blessing that I now had at my fingertips.

I chose the software for its SQL database (which enables updates to be fluid with my practices’ real-world needs) and for the intelligence Williams Group brings to managing a profitable business, which is folded into the software’s design.


After the investment (my 3rd EHR attempt), I realized the blessing that I now had at my fingertips. Practice Director increased my patient interaction time while increasing my bottom-line via efficiency.

The team at Practice Director listens to my patient flow needs, and they have helped me eliminate keystrokes through regular updates. Their team works as a powerful unit and not just a series of individuals.”

Read More

Jeff Tweedy, O.D.  Avatar

Jeff Tweedy, O.D.

Tipton, IN

I have been using Practice Director for over four years with complete satisfaction.

I have been using Practice Director for over four years with complete satisfaction. Learning to use the product was fairly easy because it is designed to be very intuitive and similar to so many functions we use with all computer applications.


We receive support immediately and from knowledgeable and friendly people. Practice Director has constantly upgraded the product, incorporating suggestions that we in the field contribute.

Practice Director is an excellent practice management product. More importantly, the after-the-sale support/customer service has been exceptional. I recommend this product to all my colleagues.”

Read More

Joel Rose, O.D.  Avatar

Joel Rose, O.D.

South Plainfield, NJ

They let me do things on my terms and at my own pace.

I developed my own computer program from Microsoft Access, which I had used for a long time to run my practice. However, I needed to upgrade to another program. After extensive research and trying many different programs, I chose Practice Director EHR.


Every step of my involvement with Practice Director has been first-rate, from my first contact to the implementation team to the support staff. The Practice Director team answered all my questions promptly and gave me easy access to the sandbox for unlimited use. No question went unanswered and no question was too trivial, no matter how simple. No one pressured me to make a decision. They let me do things on my terms and at my own pace.

When others ask me why I went with Practice Director EHR, I tell them three things: customer service, customer service, and customer service.”

Read More

Christina Mummert, O.D.  Avatar

Christina Mummert, O.D.

Fort Wayne, IN

The integration with Practice Director Software has saved me considerable time.

I use the Tomey Auto Ref-Topographer and an Auto Lensometer with Practice Director. The integration with Practice Director Software has saved me considerable time. I no longer need to input K’s, Auto Refraction readings, spectacle Rx, and Topography manually. A few minutes here and there during an exam can add up quickly. I now have more time to personally interact with my patients.”

Kristy Patterson, Office Manager   Avatar

Kristy Patterson, Office Manager

Panama City, FL

Really the biggest thing is that it is user-friendly.

Really the biggest thing is that it is user-friendly. When we have new employees start it doesn’t take them long to make appointments and do the things that their job function requires. Several of the reports are really good. I’m a numbers junkie, so that’s very helpful for me.”

Kara Laughlin, O.D. Avatar

Kara Laughlin, O.D.

Grabill, IN

The EHR and optical sections are simple, well organized, and efficient. They were easy to set up for my practice.

Anthony Lee, O.D. Avatar

Anthony Lee, O.D.

Rockport, Maine

Practice Director is very easy to learn and operates smoothly.

Practice Director is very easy to learn and operates smoothly. My staff really likes using it, and we haven’t experienced any glitches. I would definitely buy the software again.

Client Support Information

Monday - Friday
6:30 a.m. to 5:00 p.m. (CST)

Saturdays:
8:00 a.m. to 12:00 p.m. (CST) - 402.429.1586

Williams Group

Practice Director EHR 5.1
Complete EHR Ambulatory
Holds Certificate No. 08272015-1931-5
Date Certified: 08/27/2015

Modules Tested: 170.314 (a)(1-15); (b)(1-5, 7); (c)(1-3); (d)(1-8); (e)(1-3); (f)(1-3); (g)(2-4)
Clinical Quality Measures tested: 50v2; 68v3; 69v2; 138v2; 142v2; 143v2; 155v2; 165v2; 167v2
Additional software used: Surescripts Network for Clinical Interoperability, Dr First Rcopia

This Complete EHR is 2014 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S. Department of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services.

Additional costs & Limitations:
Available by clicking here